FAQ

FREQUENTLY ASK QUESTIONS

Where are Glowcatcher products made?

Our products are proudly produced in the UK and complies with all European cosmetics regulations.



Is Glowcatcher vegan?

With the exception of our Superberry Fussion (which contains marine collagen), Glowcatcher is vegan-friendly and does not contain or use animal-derived ingredients.



What skin types are Glowcatcher products suitable for?

Our products are uniquely designed for all skin types and we aim to create high-performing skincare that are usable and accessible for everyone.



Is Glowcatcher cruelty-free?

We have never tested any of our ingredients or products on animals and never will! Forever cruelty-free, Glowcatcher is actively against animal testing, and this is at the core of our philosophy. Our products are completely manufactured in the UK, where animal testing in banned.



Do your products contain any harmful or irritating chemicals?

Our formulations are completely toxin-free, never containing any parabens, sulfates, phthalates, silicones, synthetic fragrances, or any other nasty chemicals. If you have concerns regarding existing conditions, allergies or skin sensitivities, we always recommend consulting with a dermatologist before using new skincare products.



Can I use your products while pregnant or nursing?

Glowcatcher products are formulated without any toxins or harmful chemicals but it's best to check the ingredients list of any product you intend to use while pregnant or nursing. We always recommend consulting first with a physician before use of any product.



Can I cancel my order?

Sorry we do not accept any cancellations or changes to orders placed. Our orders are automatically processed and instructions are sent to our operations team to send you the product as quickly as possible. However, you are welcome to return your order within 15 days as per our return policy.



What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using major credit or debit cards such as Visa, MasterCard, Discover, American Express and PayPal.



Do you ship worldwide?

We offer international shipping to selected countries only. Our aim is to offer worldwide shipping in the future.



What payment methods are available?

We accept Visa Credit, Visa Debit, MasterCard and PayPal. Note that the payment methods available to you may depend on the product type ordered and your delivery territory.



My order arrived with something missing/incorrect/damaged.

If your parcel arrives missing an item, with incorrect items, or with any damage to the items, email us right away at info@glowcatcher.com. Please include photos of your packing slip and any damage.